Withdrawal policy

(1) Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Saint Charles Organics GmbH, Esterhazygasse 11, 1060 Vienna, Austria, telephone: +43 1 8907987, e-mail: premiumshop@saint-charles.eu ) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

(2) Consequences of cancellation
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We will collect the goods. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.

(3) Returns:
For details on returns and the refund of purchase amounts, please refer to our returns page.

(4) Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)


Saint Charles Organics GmbH
Esterhazygasse 11
1060 Vienna

Email: premiumshop@saint-charles.eu

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/Received on (*)
Name of consumer(s)
Signature of consumer(s) (only if notice is given on paper)

(*) Delete where inapplicable.