FAQ

We already offer a wide range of different payment methods, so that no wishes remain unfulfilled. These include purchase on account, Paypal, credit cards, Apple Pay, Google Pay and EPS transfers. You can find a complete list in the payment step in the checkout.

With the fee-free purchase on account with Klarna, you will receive your goods before you have paid for them. You can shop with peace of mind, place your order, and then take a look at the products at home. Afterwards, you have 14 days to settle the invoice. You do not have to provide any sensitive data, the purchase on account is completely risk-free. Klarna is currently offered in Germany and Austria.

We enable payment with Mastercard, American Express, or VISA.

With the registration in our online shop you automatically participate in the SAINT FRIENDS customer programme. No further registration is necessary. ATTENTION: Our SAINT FRIENDS programme is only available in German!

You can view your collected SAINT SEEDS at any time by clicking on the plant symbol at the bottom right. As individual as each of our SAINT FRIENDS is the choice of ways to redeem the collected SAINT SEEDS. Your trust should be rewarded according to your wishes. Here you will find more information on this.

The redemption of a coupon cannot be combined with other promotions.

Due to the current situation, we only deliver to the following countries: Austria, Germany, Liechtenstein, Belgium, Czech Republic, Luxembourg, Netherlands, Poland, Slovakia , Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom, Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Montenegro, Northern Macedonia, Norway, Republic of Moldova, San Marino, Serbia, Ukraine, Vatican City, Egypt, Morocco, Afghanistan, Bangladesh, China, India, Indonesia, Iraq, Israel, Japan, Cambodia, Kazakhstan, Qatar, Kuwait, Lebanon, Malaysia, Nepal, Oman, Philippines, Singapore, Sri Lanka, South Korea, Thailand, Vietnam, Turkey, Mexico, Ethiopia, Angola, Djibouti, Ghana, Kenya, Madagascar, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Sudan, South Africa, Tanzania, Uganda, Myanmar, Pakistan, Hong Kong Special Administrative Region, Argentina, Brazil, Uruguay, Switzerland.  

Within Austria, your package should reach you within approx. 1-2 working days. To Germany, a shipping time of approx. 2-3 working days is reported. For international shipments, we are dependent on our logistics partner DHL.

In individual cases, there may be short-term bottlenecks due to a high order volume and we may have to produce or reorder your products first. In these rare cases, you will be contacted directly by our customer service team.

Please inform us at the e-mail address hello@saint-charles.eu, stating the order number. We will then send you an e-mail link from the Austrian Post or, in the case of international shipments, from DHL, with which you can very easily create a shipping label. If you wish, we can generate the shipping label for you and send it to you by e-mail. Please stick this shipping label on the box so that it is clearly visible and take the parcel to the nearest post office or, in the case of international items, to the nearest DHL parcel shop in your area.

Link: Find a post office branch

You can return any of our specially marked products up to 30 days after receiving them—even if you’ve already tried them. It’s simple—for example, if you say:

• “The product doesn’t meet my expectations”,
• “I don’t like the scent”,
• or “It’s not what I expected.”

Important: This guarantee applies exclusively to specially marked products labeled with “30-Day Satisfaction Guarantee.” It is independent of the statutory right of withdrawal and voluntarily supplements it.
We handle complaints — such as those regarding skin sensitivities or product defects — as usual through our customer service.

Here’s how it works:

1. Send us a quick message with your order number within 30 days of receiving your item.
2. Return the product to us (even if it has been opened).
3. We’ll refund the full purchase price — it’s simple and fair.

A note on sustainability:
We view returns as a sign of our commitment to quality — and at the same time, we ask that you use our products thoughtfully and with care.