FREQUENTLY ASKED QUESTIONS
Here you will find answers to regularly asked questions.
Your credit card account, bank account in case of EPS transfer and Paypal account will be charged upon completion of the order.
We already offer a wide range of different payment methods, so that no wishes remain unfulfilled. These include purchase on account, Paypal, credit cards, Apple Pay, Google Pay and EPS transfers. You can find a complete list in the payment step in the checkout.
With the fee-free purchase on account with Klarna, you will receive your goods before you have paid for them. You can shop with peace of mind, place your order, and then take a look at the products at home. Afterwards, you have 14 days to settle the invoice. You do not have to provide any sensitive data, the purchase on account is completely risk-free. Klarna is currently offered in Germany and Austria.
We enable payment with Mastercard, American Express, or VISA.
With our SAINT FRIENDS programme, we offer a special benefit and bonus system as a thank you for your trust. At Saint Charles, everything revolves around the natural herbal world. So you don't just collect (or seed) points, but of course SAINT SEEDS.
With the registration in our online shop you automatically participate in the SAINT FRIENDS customer programme. No further registration is necessary. ATTENTION: Our SAINT FRIENDS programme is only available in German!
You can view your collected SAINT SEEDS at any time by clicking on the plant symbol at the bottom right. As individual as each of our SAINT FRIENDS is the choice of ways to redeem the collected SAINT SEEDS. Your trust should be rewarded according to your wishes. Here you will find more information on this.
COUPONS & PROMOTIONS
The redemption of a coupon cannot be combined with other promotions.
The reliable and environmentally friendly shipping of our products is of great concern to us. Shipping is carried out by post or, in the case of international shipments, by DHL.
Due to the current situation, we only deliver to the following countries: Austria, Germany, Liechtenstein, Belgium, Czech Republic, Luxembourg, Netherlands, Poland, Slovakia , Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom, Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Montenegro, Northern Macedonia, Norway, Republic of Moldova, San Marino, Serbia, Ukraine, Vatican City, Egypt, Morocco, Afghanistan, Bangladesh, China, India, Indonesia, Iraq, Israel, Japan, Cambodia, Kazakhstan, Qatar, Kuwait, Lebanon, Malaysia, Nepal, Oman, Philippines, Singapore, Sri Lanka, South Korea, Thailand, Vietnam, Turkey, Mexico, Ethiopia, Angola, Djibouti, Ghana, Kenya, Madagascar, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Sudan, South Africa, Tanzania, Uganda, Myanmar, Pakistan, Hong Kong Special Administrative Region, Argentina, Brazil, Uruguay, Switzerland.
Within Austria, your package should reach you within approx. 1-2 working days. To Germany, a shipping time of approx. 2-3 working days is reported. For international shipments, we are dependent on our logistics partner DHL.
In individual cases, there may be short-term bottlenecks due to a high order volume and we may have to produce or reorder your products first. In these rare cases, you will be contacted directly by our customer service team.
RETOURE & REKLAMATION
If you are not satisfied with a product, you can return it to us free of charge (valid for Germany, Austria and Switzerland). We will refund the shipping costs and bear the costs for the return transport.
Please inform us at the e-mail address firstname.lastname@example.org, stating the order number. We will then send you an e-mail link from the Austrian Post or, in the case of international shipments, from DHL, with which you can very easily create a shipping label. If you wish, we can generate the shipping label for you and send it to you by e-mail. Please stick this shipping label on the box so that it is clearly visible and take the parcel to the nearest post office or, in the case of international items, to the nearest DHL parcel shop in your area.