Shipping & returns

The reliable and environmentally friendly shipping of our products is of great concern to us. For this reason, we have set ourselves the following goals for our product and shipping packaging:

- Avoidance or reduction of plastic
- Resource-saving production
- Biodegradability or recyclability

Shipping is by post or DHL for international shipments.
 
Attention! Due to the current situation, we only deliver to the following countries: Austria, Germany, Liechtenstein, Belgium, Czech Republic, Luxembourg, Netherlands, Poland, Slovakia, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom, Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Montenegro, Northern Macedonia, Norway, Republic of Moldova, San Marino, Serbia, Ukraine, Vatican City, Egypt, Morocco, Afghanistan, Bangladesh, China, India, Indonesia, Iraq, Israel, Japan, Cambodia, Kazakhstan, Qatar, Kuwait, Lebanon, Malaysia, Nepal, Oman, Philippines, Singapore, Sri Lanka, South Korea, Thailand, Vietnam, Turkey, Mexico, Ethiopia, Angola, Djibouti, Ghana, Kenya, Madagascar, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Sudan, South Africa, Tanzania, Uganda, Myanmar, Pakistan, Hong Kong Special Administrative Region, Argentina, Brazil, Uruguay, Switzerland

The following are the shipping costs for international shipping:

Price group A

Austria: EUR 3,90
Germany and Liechtenstein: EUR 6.90
   from EUR 25,- purchase value free shipping
 
Price group A1:
Switzerland*:
up to 120 CHF purchase value: 8,00 CHF
from 120 CHF purchase value free shipping
Shipment with A-Post. We take care of import sales tax and customs duties. You can find out more under Shipping Switzerland.
 
Price group B: EUR 6,90 - free shipping from EUR 100,- purchase value
Belgium, Luxembourg, Netherlands, Poland, Slovakia, Czech Republic
 
Price group C: EUR 8,90 - free shipping from EUR 100,- purchase value
Andorra, Great Britain, Italy, San Marino, Sweden, Spain, Slovenia, Hungary, Vatican City, Denmark, France, Albania. Bosnia-Herzegovina, Iceland, Macedonia, Moldova, Montenegro, Norway, Serbia, Ukraine, Belarus, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
 
Price group D: EUR 30,-
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Turkey, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China, India, Indonesia, Iraq, Iran, Japan, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Korea North, Korea South, Kuwait, Laos, Malaysia, Mexico, Mongolia, Nepal, Oman, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, Tajikistan, Thailand, Turkmenistan, USA, Uzbekistan, United Arab Emirates, Vietnam
 
Price group E: EUR 40,-
Angola, Antigua u. Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Chile, Costa Rica, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Côte d'Ivoire, Eritrea, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guyana, Haiti, Honduras, Jamaica, Yemen, Cameroon, Cape Verde, Kenya, Kiribati, Colombia, Comoros, Congo, Cuba, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Myanmar, Namibia, New Zealand, Nicaragua, Niger, Nigeria, Pakistan,. Panama, Paraguay, Peru, Rwanda, Solomon Islands, Senegal, Seychelles, Sierra Leone, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, South Africa, Sudan, Suriname, Swaziland, Hong Kong Special Administrative Region, Tanzania, Togo, Tonga, Trinidad and Tobago, Chad, Uganda, Uruguay, Venezuela, Zambia, Zimbabwe

All prices are inclusive of VAT.

* Due to distribution rights, products of the brand TEAM DR JOSEPH are not delivered to Switzerland

If you are not satisfied with a product, you can return it to us free of charge*. We will refund the shipping costs and cover the costs for the return transport. For details, please refer to our cancellation conditions.

Returns - Information on the procedure

Please inform us at the email address premiumshop@saint-charles.eu under specification of the order number. We will then send you an e-mail link from the Austrian Post or, in the case of international shipments, from DHL, with which you can very easily create a shipping label. If you wish, we can generate the shipping label for you and send it to you by e-mail. Please stick this shipping label on the box so that it is clearly visible and take the parcel to the nearest post office or, for international shipments, to the nearest DHL parcel shop in your area.

Link: Post Office branch finder


Money refund

After proper return, we will refund as follows:

- When paying by credit card, the amount or partial amount will be charged back to your credit card. Please note that it may take a few days until the refund is visible on your statement.
- When paying on account with Klarna, the amount or partial amount will be deducted and reduces the claim. If the amount has already been transferred, a refund will be made directly to your bank account.
- When paying with Paypal, the amount or partial amount will be refunded via your Paypal account.
- When paying with SOFORTÜBERWEISUNG, the amount or partial amount will be transferred to your account. For this purpose, we ask you to provide us with your bank details (IBAN).

We will endeavour to refund the corresponding amount as soon as possible after receipt of the goods. We ask for a little patience, but refunds will be transferred at the latest within fourteen days from the day on which we have received the notification of cancellation of the contract.

* valid for Germany, Austria and Switzerland