Shipping & returns

Environmentally friendly shipping

The reliable and environmentally friendly shipping of our products is a major concern for us. For this reason, we have set ourselves the following goals for our product and shipping packaging:

  • Avoidance or reduction of plastic
  • Resource-saving production
  • Biodegradability and recyclability

Shipping is carried out by post or, in the case of international shipments, by DHL.

Current acceptance stops 

Acceptance of parcels is currently suspended in the following countries: 

Afghanistan, Anguilla, Ascension, Bhutan, Bonaire, Sint Eustatius and Saba, British Virgin Islands, Dominica, Falkland, Faroe Islands, Yemen, Kiribati, Lebanon, Libya, Mali, Marshall Islands, Micronesia, Montserrat, Myanmar, Nicaragua, Niger, Palestinian Territories, Palau, Pitcairn Islands, Rwanda, Russian Federation, Somalia, St. Helena, St. Vincent and Grenadines, Sudan, Syria, Tonga, Tristan da Cunha, Turks and Caicos Islands, Tuvalu, Belarus. Helena, St. Vincent and the Grenadines, Sudan, Syria, Tonga, Tristan da Cunha, Turks and Caicos Islands, Tuvalu, Belarus.

International shipping costs

Price group A

  • Austria: EUR 4,90
  • Germany: EUR 6.90
  • From EUR 39,90 purchase value: Free shipping

Price group A1:

  • Switzerland*: Up to 120 CHF purchase value: 8,00 CHF
  • From 120 CHF purchase value: Free shipping
Shipment with A-Post. We pay import sales tax and customs duties. You can find out more under Shipping Switzerland.

Price group B

EUR 10,90 - free shipping from EUR 100,- purchase value
Belgium, France, Italy, Croatia, Luxembourg, Netherlands, Slovakia, Czech Republic.

Price group C

EUR 30,-
Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom.

Price group D

EUR 50,-
Albania, Bosnia - Herzegovina, Egypt, Iceland, Israel, Liechtenstein, Moldova, Montenegro, Morocco, North Macedonia, Norway, San Marino, Turkey, Ukraine, Vatican City.

Price group E

EUR 80,-
Brazil, Canada, Djibouti, Ethiopia, Ghana, India, Indonesia, Iraq, Japan, Kazakhstan, Kenya, Cambodia, Korea, Kuwait, Madagascar, Malaysia, Mexico, Nepal, New Zealand, Nigeria, Oman, Philippines, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Tunisia, USA, United Arab Emirates, Vietnam.

Price group F

EUR 130,-

Australia

Special prices

  • United States (UPS Express USA): EUR 64,-
  • China (UPS Express China): EUR 70,-

All prices are inclusive of VAT.

* Due to distribution rights, products of the brand TEAM DR JOSEPH are not delivered to Switzerland


Returns and refunds

If you are not satisfied with a product, you can return it to us free of charge*. We will refund the shipping costs and cover the costs of return transportation. For details, please refer to our conditions of withdrawal.

Returns - Information on the procedure

Please inform us at the email address premiumshop@saint-charles.eu, stating the order number. We will generate the shipping label for you and send it back to you by e-mail. Please stick the shipping label clearly visible on the box and take the parcel to the nearest post office or, in the case of international shipments, to the nearest DHL parcel store in your area.

Link: Post Office branch finder

Money refund

After proper return, we will refund as follows:

  • Credit card: The amount will be refunded to your credit card. Please note that the refund may take a few days.
  • Invoice (Klarna): The amount is deducted and reduces the claim. Amounts that have already been transferred will be refunded directly to your bank account.
  • PayPal: The amount will be refunded via your PayPal account.
  • IMMEDIATE TRANSFER: The amount will be transferred to your bank account. Please provide us with your bank details (IBAN).

We will endeavor to refund the corresponding amount as soon as possible after receipt of the goods. Refunds will be made at the latest within 14 days of the day on which we receive notification of the withdrawal from the contract.

* valid for Germany, Austria and Switzerland